Our concierge service provides a convenient way for you to maintain and care for your luxury fashion items. We will arrange collection of your items from your home, perform the required services (cleaning, repairs, etc.), and return them to you once completed.

1. Schedule Collection: Contact us via 'WhatsApp' or 'instagram' to arrange a convenient time for us to collect your items from your home.
2. Service Selection: Choose the specific services you need (cleaning, repair, alterations, etc.) during the scheduling process.
3. Collection: Our professional team will collect your items at the scheduled time.
4. Aftercare Service: We perform the requested services on your items.
5. Return: Once the services are completed, we will return your items to your specified address.

Although we specialise in luxury fashion items, including high-end clothing, handbags, shoes, and accessories we also accept sports brands such as Nike, Adidas, Jordan etc. If you have any specific concerns about an item, please contact us for further assistance.

You can schedule a collection by contacting one of our team via 'WhatsApp' 'Instagram' or email.

We currently offer our concierge service in select cities. Please contact our customer service team to see if we are available in your area.

Collection and delivery fees vary based on your location and the services requested. Detailed pricing information is available during the scheduling process.

Our services include:

• Cleaning: Professional cleaning for various fabrics and materials.
• Repairs: Fixing tears, re-stitching seams, etc.
• Restoration: Restoring the original look and feel of your items.

and many many more.

The time required for services varies depending on the type and extent of care needed. We will provide an estimated completion time when you schedule your service. (up to 2 weeks on average)

We take great care in packaging your items to ensure they arrive in perfect condition. Luxury packaging materials and techniques are used to protect your items during transport.

We treat every item with care and attention. Our team is trained to handle luxury items, and we use specialised techniques to maintain their quality. Additionally, your items are insured during the entire process for added peace of mind.

Customer satisfaction is our top priority. If you are not satisfied with the service, please contact our customer service team, and we will do our best to resolve the issue to your satisfaction.

You can reach our customer service team via:

• Email: Essentialsoleuk@gmail.com
• Mobile: 07725474757
• Live Chat: Available on our website during business hours.